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Score troubleshooting

Why did my score drop?

A lower number is usually the photo, not a crisis. Read the dimension that moved, then decide whether to change the routine or change the lighting.

Conditions move scores faster than faces do

GlowUp compares a photo to a scoring model. Harsh overhead light, a tilted phone, a salty dinner, or a short night of sleep can soften contour or exaggerate texture without any real glow-up setback. If every dimension fell together, start with the photo protocol — eye-level camera, even front light, neutral expression — before rewriting your routine.

Read the sub-score, not only the Aura Score

The useful question is which dimension moved. Skin quality alone often tracks actives, sleep, or a filter you forgot to turn off. Contour alone often tracks water retention or angle. Structure barely moves week to week; a big jump there is almost always framing. Open the dimension pages below and match the drop to a real lever before you panic.

Keep the next scan comparable

Same window light, same distance, same time of day. Skip beauty filters. Wait out the rescan cooldown so your history measures you, not the room. One honest baseline beats ten frantic rescans.

Why did my score drop between two scans?

Most drops are conditions rather than change: harsher light, a different angle, a rougher week of sleep, or water retention. Compare the sub-scores — if only one dimension moved, that is a real signal; if everything moved together, look at the photo first.

Should I rescan immediately after a drop?

Usually no. The app asks you to wait before rescanning because skin barely changes in a day and same-day rescans mostly measure the room. Keep the same light, angle, and time of day on the next honest scan.

Which drops are worth acting on?

A skin-quality-only drop after a new active or a rough week is worth checking. A contour-only soft day after salt or poor sleep is usually temporary. A whole-face drop with a darker photo is almost always the lighting.

Rescan when the conditions match

Free to start. Scan once, read the six-score breakdown, track what improves.

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